How well do elearning providers serve L&D? Report from the Think Tank

By John Helmer

Buyers will always have gripes about their suppliers (and vice versa!). But our researches show elements of a disconnect between what L&D needs from the learning market and what vendors are most keen to supply.

Is this symptomatic of a serious structural problem within digital learning – or just the natural tensions that exist within any B2B market? As part of a wider consultation exercise on the changing face of L&D we asked the question, how well does the supplier market in bespoke and packaged elearning content really serve L&D?

… And we asked it in two ways.

Firstly, we asked a wide sample of attendees at the Learning & Technologies how satisfied they were with their technology-focused content providers.
pie chart showing that L&D values its suppliers

It seems they must be doing something right. In a sector which has become hugely competitive in the last few years, it seems that majority of buyers are happy with the products and services they are using from elearning providers. That’s not to say there’s no room for improvement however: with a large chunk of the delegates polled with no strong opinion either way, providers arguably still have some way to go to engage buyers better.

Secondly, we posed the same question to an invited group of L&D leaders in a ‘Think Tank’ facilitated discussion conducted under Chatham House rules.

Delegates were from organisations including Lloyds Banking Group, Mærsk, MOD, Pragma, Towards Maturity, Trafigura, TUI, and Vodafone.

This opened up a frank, no-holds-barred discussion that gave some clear pointers as to where things might sometimes go wrong. Here’s what they had to say.

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How L&D must change: report from our think tank

By John Helmer

In a recent talk to the Towards Maturity Ambassadors Group, Peter Cheese, Chief Executive of the CIPD spoke of the changing face of Learning and Development, and how it needs to reshape itself for the future. On this very topic, we reached out to the L&D community to explore these issues in the earlier part of his year. We conducted a research exercise, the fruits of which we want to share with you now, over a series of linked blog posts covering:

  • L&D skills: is there a crisis? What skills does L&D need?
  • The supplier market: how well does it really serve L&D?
  • Problems and opportunities posed for L&D by technology

The results were fascinating, shedding real light on how L&D is changing right now, and painting a picture of what the future might look like.

To kick this off, we asked the following question:

  • Is there a technology skills crisis in L&D?

… And we asked it in two ways.

Firstly, we asked a wide sample of attendees at the Learning & Technologies show their views on whether they perceived a skills gap in the L&D sector as it becomes ever more technology focused.

Chart: is there a skills crisis in L&D

Source: Now Communications Fast 50

 

Over 53% of attendees polled felt the sector had a skills crisis, versus 32.7% who were comfortable with the current state of play, suggesting that for the majority of businesses there’s plenty of room for improvement.

Secondly, we posed a slightly wider question in the same vein to an invited group of L&D leaders in a ‘Think Tank’ facilitated discussion conducted under Chatham House rules.

‘Those who are most successful with technology aren’t necessarily those with the most technology skills … but the most business savvy’

Delegates were from organisations including Lloyds Banking Group, Mærsk, MOD, Pragma, Towards Maturity, Trafigura, TUI, and Vodafone.

This opened up a frank, no-holds-barred discussion that gave some clear pointers to the way forward-thinking L&D departments are reshaping themselves in order to maintain and increase their relevance to the business. Here’s what they had to say.

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Share your experiences of building skills across geographically dispersed teams

By Chris Lund

Our new collaborative research programme is nailing the challenges of building skills across geographically dispersed teams.

When it comes to explaining the big challenges that L&D professionals need to face up to today, it seems like everyone’s an expert. Clear advice on what we need to do to overcome these challenges is much harder to come by. That’s why our new “Challenges of building skills in geographically dispersed teams” programme is asking you to share your own experiences and insights.

Over the next few weeks we’re asking L&D professionals just like you, to tell us about the real changes you’re making as learning in the workplace adapts to the new business environment. Presented in isolation these changes may seem small and insignificant. But distilled down and delivered as one cohesive study, these small changes promise to power the L&D programmes we need to support the geographically distributed, highly collaborative, always on-the-go workforce that new business success depends on.

Taking part is easy

We’ve created a seven-minute anonymous questionnaire that we’d like you to complete. If you’d like an advance copy of the report you help us create, just leave your name and email at the end of the survey. We’ll put you on the VIP list and make sure you receive your copy of the findings as soon as they are available.

Take part now


Lumesse wins High Impact award for excellence in targeted provision of learning

By John Helmer

Red carpetLumesse is proud to announce that it has been a winner in the 2014 Skillsoft EMEA Channel Awards. This is to recognise our work as a partner of Skillsoft, providing tailored packages of learning to meet client business needs.

The Lumesse award was for ‘High Impact’. According to the official announcement from Skillsoft: ‘… Lumesse had a phenomenal year and achieved 130% against their financial goal for 2014 … 2015 is looking to continue this trend considering their commitment to make our partnership a success and their current pipeline.’

Andrea Miles, Director of Content, Lumesse, said: ‘We’re really proud to have received this accolade from our valued partner, and I commend the passion and hard work the team have put in to come up with this outstanding result.’

Lumesse provides both packaged and bespoke learning content to clients. Its packaged, or off-the-shelf (OTS), learning offering is a fully managed and tailored, consultative service for clients focused on meeting their business needs with appropriate and high-quality learning resources. Partnering with leading companies such as Skillsoft, Lumesse can draw on the widest ranges of content in the industry – comprising over a million learning assets – to create tailored packages and portfolios, with the customer only having to sign one contract and work with one contact.

Find out more about the Lumesse OTS service here.


The challenges of building skills in geographically dispersed teams (and how to overcome them)

By Ken Ross

16307553_sLarge organisations whose people are spread over multiple locations, geographies and jurisdictions present particular challenges to L&D. How do you ensure cohesion and consistency in training across all these centres – and yet still retain important local differences and variations?

The problem becomes yet more critical with professional skills, which arguably have a greater ability to impact the organisation’s performance, for good or ill. Core functions such as marketing, finance, legal and sales have to operate with a common purpose, shared beliefs and skill sets, or the organisation becomes disjointed, inefficient and ineffective. In the VUCA (Volatility, Uncertainty, Complexity and Ambiguity) world, nailing this challenge is increasingly critical if organisations are to survive, let alone prosper.

L&D needs a more adaptive and agile approach
if it’s to meet new challenges in a changing global workplace.

Technology seems to offer big opportunities to help with this – but designing such large-scale, blended campaigns is an emerging practice. It’s hard to get good practical, reliable advice about how to do it.

So, to help you rise to this key challenge, we’ve partnered with the benchmarking group Towards Maturity to bring you best practice advice and practical knowledge sharing. We are surveying the market (we hope you’ll contribute your experiences) and will share the results of this research and analysis with those who have contributed in a webinar and a report.

Taking part is easy

We’ve created a five-minute anonymous questionnaire that we’d like you to complete. If you’d like an advance copy of the report you help us create, just leave your name and email at the end of the survey. We’ll put you on the VIP list and make sure you receive your copy of the findings as soon as they are available.

Take part now! >>