7 ways to make self-directed learning stick

By Amelia Fuell

Cartoon image of learner training her brain, caption: step by step I trained my brain not to wander offLearning has never been more accessible. For virtually any skill – whether it’s learning a language, coding, business management or yoga – learners motivated by their own personal needs and goals will be able to find an online platform or application that has been created to help them. Self-directed learning is becoming more popular too: for example, 58 million people have registered for a massive open online course (MOOC)s since 2011, with nearly half of those signing up in 2016 alone.

But while technology has widened opportunities for skills development, information overload is a growing challenge. There are some 80,000 different education apps on the App Store alone. Furthermore, attrition rates are high: over 90% of people who start a MOOC will never finish it. In the age of distraction, many of us are guilty of downloading an app on our phones with good intentions, but then failing to use it long term.

If you are keen to start learning new skills online, then it can be hard to pick the right course and even harder to stick at it. So how can you create successful habits that will help you learn effectively and achieve your goals? Here are a few essential tips …
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Lumesse launches new product for the age of the self-directed learner

By John Helmer

Me:time logo and running man imageWe’re really proud to announce the launch of a ground-breaking new product for the self-directed learner, designed to help organisations succeed in today’s fast-changing business environment.

me:time was created and conceived by the Lumesse Learning team following an extensive process of consultation and research into the needs of learners and learning professionals. Employees are increasingly taking control of their own learning, and at the same time organisations are discovering that nurturing and supporting a culture of self-directed learning increases their ability to survive and thrive.

Offering a consumer-style experience, me:time puts the needs of self-motivated learners first, giving instant, anywhere access to curated learning supported by AI-driven recommendations. A system of credits allocated by the organisation gives learners full control over their personal me:time budget.

Andrea Miles, General Manager for Lumesse Learning, said: ‘me:time represents a radical rethink in learning control and choice, freeing the learner to self-serve. We’re passionate about this new approach because we think it can contribute massively to the wellbeing of employees. Organisations, too will benefit as they know they need to encourage continuous learning in the face of increasing demands to be nimble and smart, and meeting the challenges of talent retention and mobility. We’re incredibly excited about what we’ve created and look forward to introducing it to all our valued clients and to progressive players across all sectors.’

me:time key features:

  • Focused on individual needs and goals
  • Instant, anywhere learning
  • Credits-based subscription system
  • AI-driven personal learning recommendations
  • Wide-ranging curated content from world-leading providers
  • Consumer-style experience and brand

Find out more on the me:time website:
www.metimelearning.com


Financial advice the Amazon way

By Mark McClelland

Financial adviceFinancial advice for consumers is not a happy place. Government and regulators are trying their best to improve the market and safeguard individuals’ finances. But the industry seems to doubt progress.

A major review – the Financial Advice Market Review (FAMR) – was launched by HM Treasury and the Financial Conduct Authority (FCA) two years ago. They wanted to ensure that the financial advice market was working properly for consumers – delivering affordable and accessible advice. The issue was urgent after big changes such as the government pension reforms which means people could access all the cash from pension pots previously locked away.

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8 pointers for learning enablement

By Carole Bower

How do you ‘enable’ learning? That’s a question that many Learning and Development people are asking right now as they strive to become “invisible” – a term Bersin uses to describe “a mind-set and approach that enables and assists learning wherever and whenever it occurs in an organization”.

invisible L&D

Self-directed learning, invisible L&D and learning enablement are all big themes for Lumesse right now. In the latest edition of The Curve magazine, I wrote about how organisations are shifting from a top-down learning approach to the enablement of self-directed learning, and our recent Think Tank event revealed that the organisations we invited had a consensus view on the validity of an invisible L&D function (as long as the importance of L&D was acknowledged and the results were not invisible!).

The Curve: issue 4

So back to the big question – how can L&D switch their focus from creators and distributors of learning to the enablement of learning, where the impact is definitely felt?

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SAR: new guidance from the Information Commissioner

By Mark McClelland

SARAn updated code of practice promises to make life tougher to comply with data protection law.

The new guidance from the Information Commissioner – the UK’s independent data protection regulator – makes it clear that there is a ‘high expectation’ that organisations should be providing information in response to a subject access request (SAR).

Changes have been put in place to reflect recent case law. The burden of proof will be on data controllers – those enterprises that hold personal information about individuals – to show that they took all reasonable steps to comply with the SAR.

The guidance from the Information Commissioner’s Office (ICO) does say that data controllers are only required to carry out ‘a reasonable and proportionate’ search for personal data.

These changes are significant and are set to impact virtually every organisation of any size in the UK. The ICO says that it has more than 400,000 registered data controllers on its books.

So every one of those 400,000 needs to individually work out what the updated guidance means for them. The next step will be to set out a strategy for implementing the changes and updating the learning and training of their staff responsible for data protection.

The Curve: Financial Services Edition

Lumesse has been talking to some of those affected who are raising concerns that the new guidance could lead to a sudden flood of SARs and that the process of responding to those SARs could become more onerous. Those fears are based on two aspects in the updated guidance:

First, that it is good practice for the Data Controller to have an open conversation with the applicant about the information they require. If a complaint were lodged about the Data Controller’s handling of the SAR then the ICO would take into account the level of co-operation shown by the applicant, as well as the willingness of the enterprise to hold a conversation.

Secondly, the applicant’s motive for making the SAR is irrelevant. Although if there has been an abuse of practice by the applicant then the court could use its discretion not to order compliance.

Allowing individuals to find out what personal data you hold about them, why you hold it and who you disclose it to is seen as fundamental to good information-handling practice. The right, now known as ‘subject access’ is set out in section 7 of the Data Protection Act 1998.

While many think of SARs coming from customers or users (such as patients in the NHS), they can also come from employees and ex-employees. Indeed it was on the employee/employer area where recent case law focussed.

The Court of Appeal gave judgement in the first half of 2017 in three cases which should be helpful to employers in giving more precise scope of their obligations in responding to SARs from employee/ex-employees. The Appeal Court said that a SAR could come via social media or email it did not need to be a request made in a letter; employers cannot refuse SARs simply because they believe they are fishing expeditions gathering evidence for litigation; but a SAR could be refused if its sole purpose was to antagonise.

The judgement confirmed that a SAR requires employers to carry out a ‘reasonable and proportionate’ search for personal data. While that may put some limit on the time and expense lawyers are saying that a proportionate search may still be extensive, particularly for large employers. So arguing that a potential search is not proportionate will not provide an easy get out.

Where an employer receives a broad and generalised request for all personal data which might be many documents, the employer should not refuse to comply. Instead they should first seek to clarify the specific data required, for example by asking for a date range and names or subject headings to search. In other words back to that conversation. And data controllers have to bear in mind that when they receive a SAR the clock starts ticking: they have 40 days to comply with the request.

And while organisations are still coming to grips with this latest updated guidance from the Information Commissioner, they should be aware that more changes are coming down the tracks.

Data Protection reforms the government announced in August 2017 set out a whole raft of measures to keep data protection relevant in today’s internet economy. This includes a promise to improve data access even further with individuals promised that they will find it easier to find out what personal data an organisation holds about them at no charge. Although organisations will not have to comply if the request is ‘manifestly unfounded or excessive.’

The Government envisages that in years to come Data Controllers will provide better information on how to access information and empower people to take ownership, including ensuring the information is correct.

Now more than ever the correct handling of personal data is becoming a critical issue for enterprises. With changes coming thick and fast everyone concerned with handling data needs to be up to date with data protection law and regulations.

All this has huge ramifications for those who handle personal data every day.

While off-the-shelf learning solutions may cover a lot of ground, enterprises also need to think how best to engage the workforce to ensure the right level of awareness on the bespoke specific learning that data protection compliance is demanding.

For further information and help with SAR please contact Mark McClelland – Key Account Manager Financial Services. mark.mcclelland@lumesse.com / 07774 758717


GDPR: Clock ticking for implementing new data protection rules

By Mark McClelland

Many European companies face a race against time to comply with stricter rules on dealing with customer data that will come into force next Spring. Failure to comply with the new rules – set out in the European Union’s General Data Protection Regulation (GDPR) – would far outstrip the cost of investment in providing staff with the learning they need, yet many organisations have not yet put the necessary training in place.

From May 2018, firms who breach the new data laws face a maximum fine of 4% of the previous year’s annual global turnover or €20 million, whichever is the higher. The implementation of updated data rules is happening at a time when serious data breaches have caught out well-known companies across different sectors. But recent research by data management consultancy Consult Hyperion suggests that financial institutions are particularly at risk. The consultancy is estimating that the fines levied by the new regime could reach €5 billion in the first three years.

With many organisations so unprepared for the introduction and with time running out, L&D professionals should be looking to see how they can ensure employees have the knowledge they need. However, since GDPR is all about making a change in attitudes and behaviours – how can they make sure the training they introduce is not just a box-ticking exercise that fails to have any effect on what people actually do?

Data Protection

Gamification boosts engagement with compliance learning

At Lumesse we have helped many firms successfully comply with the increasing amount of complex regulation organisations find coming at them in sectors like financial services. And we have found gamification approaches to be highly successful in getting learners to engage with what can often be a fairly dry subject matter such as GDPR.

Gamification helps practice real-life situations and challenges in a safe environment and can provide:

  • A better learning experience where learners can have a good time yet still learn because the engagement is high
  • Behavioural change, especially when combined with scientific principles of spaced repetition

These aspects that touch and impact learners can create a significant performance gain for the organisations, helping to ensure they can comply with the new data protection regulations. And a gamified approach does not necessarily have to mean longer lead times – which is crucial, given the urgency GDPR will have for many right now, and the May 2018 deadline.

Lumesse_Compliance_Training_Game

GDPR and financial services

Our recent conversations with financial services companies suggest that working on GDPR is becoming an urgent task that they know they have to tackle.

And those conversations are backed up by a recent survey from Computer Weekly which suggests that more than half of financial service companies are prioritising data protection regulation as they realise that the clock is ticking down on the 28 May 2018 deadline.

But while 52% of organisations may be starting to gear up, it means that a significant majority risk being caught by surprise and so poorly prepared.

So what is GDPR all about?

The objective of GDPR is to strengthen data privacy and protection for all EU citizens. It looks to do that by placing new obligations on organisations.

These include:

  • Having to build privacy into systems by design – and switched on by default
  • Conducting regular privacy impact assessments
  • Implementing stronger consent mechanism – particularly when processing data that relates to or pertain to minors
  • Following stricter procedures for reporting data breaches and
  • Documenting use of personal data in far more detail than before

Just one of these would be a big enough IT, compliance and learning challenge. Taken together it represents a significant risk which needs to be urgently addressed to avoid GDPR becoming overwhelming.

Alongside adapting processes and systems in line with the new regulation, organisations need to ensure that those responsible for data and data processing understand the overall objectives of GDPR and understand the system and process changes their business has made in response.

With the rise of modern IT management practices – notably the use of the Cloud – companies must be aware that it is not just their own processes and system that must be compliant.

They also have to monitor the progress of GDPR compliance by IT suppliers.

This is an especially key factor in the financial services sector, where over the last few years firms have become increasingly reliant on IT service providers, including cloud suppliers.

While GDPR does represent an enormous change, it should provide opportunities as well for organisations in the long run; currently Europe has a mish-mash of different European regimes. But from May 2018 the plethora of individual country data protection regimes will be replaced by a harmonised approach.

However, companies also need to be aware that the new regime applies to organisations across the world. Any company that processes personal data on EU citizens whether they reside in the EU or elsewhere in the world will need to comply by the GDPR.

With exchange of data across the globe increasing as part of international trade, companies from elsewhere in the world doing business with the EU need to be aware of these regulations.

Trade partners will want to ensure that the GDPR regulations do not hinder their ability to market and sell their products and services in the EU.

The new international aspect of GDPR adds another dimension of GDPR compliance. Companies which may never had heard of the EU’s data protection laws may need to be compliant.

With so many aspects to consider and with the GDPR deadline fast approaching, companies may be tempted to look for an off the shelf (OTS) learning solution. And while OTS can be effective in many situations this may not work for GDPR because of the many differing ways of storing, handling, manipulating and using personal data.

Whatever strategy is best for GDPR compliance learning, companies need to be setting the direction now. Whether in the end firms decide to buy or to build, Lumesse can offer support and advice for either path. We already work with some of the leading global financial services organisations including Barclays, Lloyds Banking Group and Metro Bank and therefore have a strong understanding of the sector.

This is the biggest overhaul of data protection law in 25 years; it is vital to get it right!

 

For further information and help with GDPR please contact Mark McClelland – Key Account Manager Financial Services. mark.mcclelland@lumesse.com / 07774 758717


Lumesse Learning grows digital skills for 230,000 employees

By Trudi Taylor

Growing digital skills

Lumesse Learning is proud to announce a new client relationship with a global professional services firm, which has selected Lumesse Learning to create a learning programme for all staff across all its regions and service lines.

This programme aims to build a basic fluency in digital transformation and how client-facing teams can help their clients navigate the digital landscape.

Lumesse Learning’s response to the brief is an engaging, dynamic digital learning experience which:

• Uses videos and case studies to gain emotional buy-in and to humanise the subject matter

• Raises confidence levels through practical support resources

• Makes the complex simple through animation and interactive graphics

Andrea Miles, General Manager for Lumesse Learning, said: ‘Digital transformation is a subject close to our hearts as a digital company, and with a learning team based in Brighton, one of the UK’s most innovative and exciting digital hubs, we felt this was a dream brief for us. We are delighted to welcome a new addition to the roster of our many loyal customers, and look forward to working closely with them to fulfil the needs of their business.’


Mind the gap: digital skills in the age of artificial intelligence

By Adriana Hamacher

Digital Skills Gap

Esther Animashaun was working as a sales associate for stationery retailer Moleskine when opportunity came knocking. Having dropped out of college uninspired by what she was learning, Esther still refused to give up on a career in IT. But she was after something different and one day she found it via an apprenticeship provider. Esther is now working to plug a gaping hole in the UK’s IT skills pipeline, the result of burgeoning demand for artificial intelligence technology. AI investment is gaining momentum; 42 per cent of companies are planning to ramp up spending over the next five years and one in five has recently done so, according to a new survey by the Confederation of British Industry in association with IBM.

The benefits are irresistible. AI technologies promise to improve operational efficiency and reduce costs, they also upgrade legacy IT systems, improve data and analytics, enhance client services and, as a result, increase revenue generation.

Experts estimate that over the next six months business leaders plan to hire more programmers, project managers and apps developers. And within the next three years the emphasis will be on finding data analysts, cyber security experts and artificial intelligence and automation specialists.

The only problem is that workers like Esther are thin on the ground. According to MPs, the UK will have a shortfall of 745,000 workers with the necessary digital skills by the end of the year and looming immigration controls are doing us few favours.

The Curve: issue 4

Highly prized

Digital skills are generally understood to be the ability to use computers and digital devices to access the internet; the ability to code or create software and to critically evaluate media. The Tech Partnership, the UK’s vehicle for action on digital skills also highlights information management, communication, problem solving and creativity. These, they say, are the skills most highly prized by employers.

What’s meant by artificial intelligence also needs definition. AI is often used very loosely to describe various technologies capable of addressing operational efficiency and other needs. They fall — broadly — into three business categories:

  • Robotic Process Automation: to replace manual handling of repetitive and high-volume tasks.
  • Machine Learning: using vast amounts of data to train a system and fine tune it (Deep Learning is a specific method of machine learning and has been a game-changer in this space).
  • Cognitive Analytics: making deductions from vast amounts of data, using processes that mimic the human brain.

Unusually for someone working in a field as specialised as AI, Esther has no university degree. She and four male colleagues have been hired by back-office solutions company Voyager to bolster its Robotic Process Automation (RPA) development team, in response to competition from offshore service providers. RPA is, in the short term, expected to account for a large slice of AI spending, particularly within the financial sector where Voyager operates. The apprentices are learning to model business processes and training robots to interact with a wide range of systems. They work for the company for four days a week and study for the remainder.

Insurance provider Aviva is another example of a company that’s investing heavily in AI and associated technologies. Aviva’s technology hub for product development has radically streamlined customer services, but it’s also meant changing skill set requirements for the firm; rather than recruiting for actuaries, Aviva now can’t hire enough data scientists.

Increasing requirements

Aviva’s experience reflects what is likely to be a common pattern: a focus by future thinking employers and employees on those areas which the machines won’t replace. In the age of AI, machines won’t take over the digital world (studies indicate that only 5% of jobs can be completely automated), but the scope of that world will radically increase.

The financial sector is a pertinent example. Management consultancy Opimas forecasts that, by 2025, AI will lead to around 230,000 less jobs in the sector. Asset management will shrink the most, with around 90,000 people being replaced by machines. On the other hand, close to 30,000 new jobs will be created for technology and data providers, in response to the financial industry’s increasing requirements and demands.

Thus AI can be viewed as a building block for digital skills. Job candidates, like Esther, who have passion and a desire to learn (rather than those with highly-defined technical skills) may be the best way to bridge the gap and to avoid job automation for tech roles in the future, with training on the job increasingly prevalent. A survey by recruitment agency Mortimer Spinks indicates that 33 per cent of new tech and digital workers enter the sector through cross-training via unofficial means, such as shadowing or learning in their own time. Paul Church, director at Mortimer Spinks, warns: “If you don’t have a desire to learn, you are going to get left behind.” The research also found that 76 per cent of non-technical or non-digital workers would consider a career in tech or the digital sector, which indicates a willingness to re-skill.

The UK government is also plugging the digital skills gap by introducing new training measures. Five international tech hubs in emerging markets are being created to develop partnerships between local tech firms and UK companies, encouraging collaboration on skills, innovation, technology and research. The government’s digital strategy, introduced earlier this year, promises four million free digital skills training opportunities. The government has partnered with a number of leading companies such as Lloyds, Barclays and Google pledging to provide face-to-face training for individuals, charities, small and medium businesses and children.

But experts warn that, despite their increasing availability, public and private incentives may not be enough to plug the gap without a great deal more funding, and current training and learning systems will not match needs within a decade. There are also people who are incapable of or simply uninterested in self-directed learning.

In fact, alarm bells are ringing about the disappointing number of children, particularly girls, signing up to do the UK’s new computer science GCSE. A couple of years ago, in response to concerns about the changing technology landscape, the government made it mandatory for children aged between five and 16 to learn computational thinking as part of the computing curriculum, but many say this has not been as effective as hoped, pointing to an unimaginative syllabus and poorly equipped staff.

Consensus is growing that what the IT sector needs is nothing less than a make-over, a marketing campaign portraying a career in tech as something that is fun and inclusive, emphasising soft skills — creativity, analytical thinking, problem-solving, multitasking, verbal and written communications — to attract people who can then be trained in the technical aspects of the role. Especially for girls, who often view tech as a male-dominated and uninteresting sector, showcasing those who have taken an alternative route into technology would provide encouragement and inspiration.

As a young, black, female working in a male-dominated, highly-lucrative and rapidly-changing sector, Esther can anticipate yet more career changes. She’d make an ideal STEAM ambassador; a super role model.


Robots need not apply: a future-proof guide to jobs in the automation era

By Adriana Hamacher

I’ll kid you not, it won’t be easy. Companies looking for fail-safe strategies for the coming years will need to create specialised work environments for jobs that don’t yet exist, in sectors that have not yet been created. A recent WEF study found that 60 per cent of the jobs that will be most in demand over the next decade have not even been invented yet. What’s more, according to some analysts, a large portion of core academic curriculum content is already out of date by the time students graduate. Skills instability is on the up in all industries, with many current roles hard to recruit for.

desktop robot

Image by Matthew Hurst/Flickr

It’s not helpful that the experts disagree on whether automation will have a devastating effect on human employment or not. What differs from previous waves of upheaval, many say, is that the pace of change is greater and its effect is broader; the automation era demands that displaced workers in routine, unskilled jobs graduate to non-routine, skilled jobs to stay ahead, instead of moving to similar-level jobs in other industries as before. Early indications suggest the employment market isn’t evolving fast enough to keep up with this change.

Others argue that automation increases productivity which leads to economic growth and new jobs. In the developed world, 3-D printing will drive companies to bring their manufacturing back to their home countries; self-driving vehicles will give people more time to consume goods and services, boosting demand. Humans and machines will also increasingly partner to great effect. To highlight an example: autopilot didn’t put pilots out of a job; instead it foreshadowed collaboration between human and machine on complex tasks. The increasing popularity of collaborative robots –cobots– is further evidence of this trend.

Capitalising on our humanity

It’s no surprise that, in a technological age, most new jobs will be in specialised areas: computing, mathematics, architecture and engineering. Technology also has a habit of obsoleting itself at an increasingly accelerated pace, so we need more people to create new tech, maintain it and help others use it. We need expertise in design, testing, implementing and refining smart automated systems. AI firms are said to be busy hiring poets to write dialogue for chatbots.

Some jobs are always likely to be better done by humans, especially those involving empathy or social interaction. Research by Deloitte, in the UK, finds that the future workforce will benefit from a “balance of technical skills and more general purpose skills such as problem solving skills, creativity, social skills, and emotional intelligence.” Jobs that fall into these categories – nurses, trainers, entertainers and more – will probably fare well in a more automated world. That’s not to say that AI and robots won’t eventually be capable of performing these roles (in some cases better than humans), but the recent resurgence of artisans in cities worldwide shows that just because something can be automated, it doesn’t mean it will be.

Survival of the most adaptable

But the reality is that in order to keep up-to-date with the latest technological advances, people will need to consistently retrain. Thus the future of work will soon become “the survival of the most adaptable”, to quote Paul Mason, emerging technologies director for Innovate UK. Holding a job for life will rarely be an option.

AI will also require big changes in the way education is delivered, just as the Industrial Revolution demanded in the 19th century. Industrialisation simultaneously transformed both the need for education and offered a model for providing it, prompting the introduction of universal state schools on a factory model. AI could well do the same.

But surfing the automation wave will likely demand more of humanity: a shakeup of our core beliefs surrounding work and its value may be long overdue. “In our fast-changing world where innovation and adaptation are more and more the critical success factors, another increasingly important measure of the effectiveness of an organisation is not just how productive it is but how intelligent it is”, writes Thomas Malone, director of the MIT Center for Collective Intelligence.
“Intelligent organisations will be better able to adapt rapidly to changes in their environment, better able to innovatively take advantage of new possibilities, better able to be flexible and sense and respond to the world and not just do more efficiently what worked yesterday.”

HR’s shopping list for the automation era

This is a snapshot of what’s to come in the next five years, rather than the long-term (for that, see http://www.futuristspeaker.com/business-trends/55-jobs-of-the-future/):

  1. Machine Learning Specialist: Developing algorithms that can “learn” from or adapt to data and make predictions is a job likely to stay hot for some time. Lots of maths, preferably a PhD, needed.
  2. Interface Designer: Increasingly crucial as systems get smarter, robots become part of our lives and interfaces become more natural, incorporating gesture and speech.
  3. Nano-degree Developer: Traditional apprenticeships typically involve five to seven years of training, which doesn’t make sense if the skills you need are constantly changing. A nano-degree (perhaps in data science or website programming) can be completed in a few months, alongside a job.
  4. Industrial & Organisational Psychologist: the U.S. Bureau of Labor Statistics, says this sector, concerned with the study of human behaviour in organisations and the work place, is expected to grow by 53 per cent from 2010 to 2020. In fact, psychologists will be increasingly necessary to help us adapt to automation in every sphere, from trusting a self-driving car to counselling remote military operators.
  5. Neo-generalist: less about “doing all sorts of work”, and more about “connecting everything”. A manager, strategist or system designer.

 


Lumesse Learning grows team in response to continuing success

By Trudi Taylor

Lumesse Learning, the learning division of Lumesse, a global leader in talent solutions, welcomes new hires as part of a strategically significant round of appointments.

Andy Mechelewski, previously at Ashridge Virtual College, takes up the role of Content Partner Manager. Andy will be responsible for the off-the-shelf (OTS) learning portfolio, working with Lumesse’s existing network of global partners as well as acquiring new partners. Andy has a strong pedigree in the OTS space and will help drive growth in OTS in response to the increasing demand for curated learning experiences.

Andy joins recent appointment Jake Maxwell (previously at Brightwave and Learning People), hired as Channel Partner Manager to extend the business unit’s footprint beyond direct sales. Jake is already making great traction with our existing resellers as well as identifying new partners who are excited about the prospect of reselling our Learning Gateway and CourseBuilder products.

Together these two appointments evidence a strategic investment in growth that is building upon recent successes and looking to develop and promote Lumesse Learning’s strong product portfolio.

Andrea Miles, General Manager for Lumesse Learning, said: ‘These are exciting times for us, as we embrace new product developments and expand our reach into the market on a number of different fronts. I am delighted to welcome such professional and passionate individuals to the team to help us fulfill this vision. Ours is a people business, and it’s a tribute to the incredible team already here, and the unique working culture they help us sustain, that we are able to attract such a high calibre of people who will drive our future success.’