7 key digital drivers that are transforming learning in financial services

By Maureen Gleeson November 14, 2018

Over the five years to 2017, according to research from PwC, banking saw a 19% shift towards digital interactions among its customers, accompanied by a 5% decrease in human interactions. Customers are migrating to digital and now expect ‘a digital experience’ from their financial institutions according to the report. Digital transformation is real and underway in a huge swathe of …