DX IN FINANCIAL SERVICES LEARNING - Think Tank Report
Banking has seen a 19% shift towards digital over the past five years, and customers now expect a digital experience from financial institutions. At the same time, the financial services sector as a whole continues to be under pressure from emerging technologies such as AI and blockchain, changes in the regulatory environment, and a complex and shifting competitive landscape driven in large part by technological change.
Digital transformation is real and underway in a huge swathe of financial institutions. But what role is learning playing in this transformation? And what does the future look like for learning professionals in these organisations?
To answer these questions and more, we brought together heads of learning and development from some of the world’s leading financial concerns for a frank, unbridled discussion under Chatham House rules.
Now you can read what they said. Download the report, DX in Financial Services Learning.